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Terms of service

1. Introduction

Welcome to Casa Eliza. These Terms & Conditions apply to the use of our website (casa-eliza.co.uk) and the purchase of products offered through our website. By using our site, you accept these terms in full. If you do not agree with them, you must not use this website.

2. General Information

Firmenname: ECOMRENDZ LIMITED

Firmennummer: 76945036

Anschrift: UNIT 2A, 17/F GLENEALY TOWERNO.1 GLENEALY CENTRALHKEmail: ecomrendz@gmail.com

casa-eliza.co.uk

3. Orders & Payments

  • By placing an order, you confirm that you are at least 18 years old.
  • All orders are subject to availability.
  • Prices displayed on our website include VAT but exclude shipping costs.
  • We accept payment via:
    • Visa
    • Mastercard
    • PayPal
    • Other available options at checkout.

4. Shipping & Delivery

  • Processing time: 1-3 business days (order confirmation, quality check, and packaging).
  • Delivery time: 3-8 business days, depending on location.
  • Customers can track orders via the Order Tracking page.

5. Returns & Refunds

  • Items can be returned within 30 days of delivery in their original condition.
  • Returns must be registered via customer support before shipping.
  • Customers are responsible for return shipping costs unless the item is defective.
  • Refunds are processed upon receipt and inspection of the returned item.

6. Cancellation Policy

  • Orders can be canceled within 24 hours of placement.
  • If the order has already been processed, cancellation is not possible, and the customer must follow the return process.

7. Faulty or Incorrect Items

  • If you receive a faulty or incorrect item, please contact customer service within 7 days of delivery.
  • Provide your order number, a description of the issue, and photographic evidence.
  • We will arrange a replacement or refund if the claim is valid.

8. Privacy & Data Protection

  • We collect and store personal data in accordance with GDPR regulations.
  • Information collected includes name, email, billing address, and payment details.
  • We use cookies to improve website functionality.
  • Customers can request data deletion by contacting us.

9. Cookies

  • We use the following types of cookies:
    • Essential cookies: Required for website functionality.
    • Performance cookies: Help improve website experience.
    • Marketing cookies: Used for targeted advertising.

10. Intellectual Property

  • All content, images, and materials on this website are the property of Casa Eliza.
  • Unauthorized use of our intellectual property is prohibited.

11. Liability & Disclaimers

  • We are not responsible for delays caused by external factors (e.g., customs, strikes).
  • Casa Eliza is not liable for any indirect or consequential loss.

12. Contact Information

For any inquiries, please contact us at info@casa-eliza.com