FAQ

1. Where do you deliver to?
We currently deliver across the UK with free standard delivery on all orders;

2. How long does delivery take?
Standard delivery takes 8-12 working days.

3. Can I return or exchange an item?
Yes, we offer a no-hassle 14-day returns policy. Items must be unworn, with tags attached and in their original packaging. Exchanges are subject to stock availability.

4. How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking link that you can use to track your order.

5. What types of payment do you accept?
We accept major credit and debit cards, as well as Apple Pay for flexible payment options.

6. Do you restock sold out items?
Yes, we regularly restock popular items. Sign up to our newsletter to be notified when your favourites are back in stock.

7. How can I contact customer services?
Our dedicated support team are available Monday to Friday from 9am-5pm GMT. You can contact us via email at info@casa-eliza.co.uk or via our contact form on the website.